# Contact and Feedback

**What types of things should you report?**&#x20;

1. **Bug** - for example an adaptor doesn’t work as expected, you get errors, etc.
2. **User Experience** - comments  about usability, design, ease of use, etc.
3. **Feature request** - for example a new adaptor you’d like added, or a new feature

Please ensure that you include as much information as possible to help us understand your situation.

* your email & your organisation
* the URL for your Data-flo (if reporting from a local installation)&#x20;
* exact error messages
* screenshots (not containing any sensitive information)
* example data (not containing any sensitive information)
* a clear description of the question or problem
* what efforts you've already made toward a solution

### Email <a href="#contact-us" id="contact-us"></a>

Please use `data-flo@cgps.group` to contact us with questions or support.&#x20;

Additionally, please add @cgps.group to your safe domains and safe senders list to prevent our responses from going to your spam folder.

### Send Feedback form <a href="#contact-us" id="contact-us"></a>

Alternatively, you can use the `Send Feedback` link in Data-flo's main menu, or at the top right of the canvas when you're in edit mode.

<figure><img src="https://1969044508-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVJMuSDp56RPG6HerD2nz%2Fuploads%2FhY4mLYqw02bAWosX0UJD%2Fimage.png?alt=media&#x26;token=f0c4935a-6215-4696-9cbd-2f338e46e2d6" alt=""><figcaption><p>Feedback form in the main menu</p></figcaption></figure>

<figure><img src="https://1969044508-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVJMuSDp56RPG6HerD2nz%2Fuploads%2FsxZJS4cNApAWuPRX4OCR%2Fimage.png?alt=media&#x26;token=367ead01-794d-42cb-91e5-30b54f9e8591" alt=""><figcaption><p>Feedback form when you're editing a canvas</p></figcaption></figure>

Once you've opened the feedback form you can tick the box if you'd like to attach a screenshot. By default, the screenshot will capture the entire data-flo screen. You can use the yellow to outline areas to highlight, and the black to redact any sensitive information before sending.

<figure><img src="https://1969044508-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVJMuSDp56RPG6HerD2nz%2Fuploads%2FRMrlmZRkAyEZk6w621M7%2Fimage.png?alt=media&#x26;token=1554c58b-9952-4225-9d31-6fe4ca99e499" alt=""><figcaption><p>Example screenshot showing one highlighted area, and one redacted portion</p></figcaption></figure>

You may submit feedback without sending any contact information, or add your email address to the submission form.
