Contact and Feedback

Users may share Data-flo specific-feedback with us in several different ways: email, Support Request or through the Feedback link.

What types of things should you report?

1. Bug - for example an adaptor doesn’t work as expected, you get errors, etc.

2. User Experience - comments about usability, design, ease of use, etc.

3. Feature request - for example a new adaptor you’d like added, or a new feature

Please ensure that you include as much information as possible to help us understand your situation.

• your email & your organisation

• the URL for your Data-flo (if reporting from a local installation)

• exact error messages

• screenshots (not containing any sensitive information)

• example data (not containing any sensitive information)

• a clear description of the question or problem

• what efforts you've already made toward a solution

Email

Please use [e-mail] to contact us with questions or support.

Additionally, please add @cgps.group to your safe domains and safe senders list to prevent our responses from going to your spam folder.

Send Feedback form

Alternatively, you can use the Send Feedback link in Data-flo's main menu, or at the top right of the canvas when you're in edit mode.

Feedback form in the main menu

Feedback form when you're editing a canvas

Once you've opened the feedback form you can tick the box if you'd like to attach a screenshot. By default, the screenshot will capture the entire data-flo screen. You can use the yellow to outline areas to highlight, and the black to redact any sensitive information before sending.

Example screenshot showing one highlighted area, and one redacted portion

You may submit feedback without sending any contact information, or add your email address to the submission form.